http://www.oft.gov.uk/Consumer/default.htm

Office of fair trading website which contains a lot of useful information for consumers.

http://www.consumerdirect.gov.uk/

Consumer Direct is a telephone and online consumer advice service, supported by the Department of Trade and Industry, and delivered in partnership with local authority Trading Standards Services. It provides clear, practical and impartial advice to help individuals sort out problems or disagreements you may be having with suppliers of goods or services.